You may have to enable it inside BIOS setup first before you can use it. You can also check your PC or motherboard manual to see what chip controls what USB port. A different host USB controller may have better compatibility with the USB controller of the external HDD. The idea behind this is that some USB port(s) may be used by a different USB controller. Note! This solution is theoretical and untested.
Disconnect all USB devices including the keyboard and mouse.I have also tested a second HDD of the same brand and model on a Gigabyte GA-MA with the same results and findings.Īnother thing you can do is try connecting the HDD to a different USB port. I have tested and confirmed this procedure using Seagate Backup Plus Desktop HDD (4 TB, USB 3.0) and Award BIOS 6.00PG on a Gigabyte GA-X38-DQ6 motherboard.
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If you ever need to boot from USB device, for example to install an operating system, be sure to enable this function before you trying booting off of the USB device. Note! Disabling the USB Storage Function will prevent your PC from booting from USB devices. Your PC should now thank you and boot up normally without hanging itself with the tethered USB HDD around its neck. To disable this option on an Award BIOS motherboard, do the following.
It may also be labeled differently in different BIOS setup programs. This option may or may not be available in your BIOS setup program. What you can to do in this case is enter your BIOS setup program and disable the legacy support for UMS (USB Mass Storage) devices. This problem is usually not present on computers that use a modern UEFI system. This may happen if your PC is using the old BIOS system.